Refund Policy

Our Policy — All Sales Are Final

All sales are final. We do NOT offer refunds EXCEPT when a delivered license key is completely non-functional. In that case we replace the key, or — if no replacement is possible — issue a refund. Proof of the non-working key may be required.

Because PrimeKeys delivers digital goods electronically and immediately upon confirmed payment, this policy is necessary to protect against misuse of the refund system. We take every reported issue seriously and will work diligently to resolve genuine problems as quickly as possible.

Eligible Circumstances for Refund or Replacement

A refund or free replacement may be issued only in the following situation:

• The license key or access code delivered to you is completely non-functional — meaning it cannot be activated or redeemed by any means through the intended platform, and you have made a reasonable effort to use it correctly. In this case, we will first attempt to provide a working replacement key. If we are unable to supply a replacement within 3–5 business days, a full refund will be issued to your original payment method.

Proof that the key is non-working may be required. Acceptable proof includes screenshots of the activation attempt showing the exact error message returned by the platform, along with your order ID and the key you received. We reserve the right to verify the reported issue directly with the platform or our supplier before issuing a replacement or refund.

Circumstances Not Eligible for a Refund

The following situations do not qualify for a refund under any circumstances:

• Change of mind after the product has been delivered, regardless of whether it has been activated;
• Incompatibility with your specific hardware, operating system, or software environment where such compatibility requirements were disclosed or reasonably ascertainable from the product page;
• Misuse of the product in violation of the original publisher's terms of service, including but not limited to using the key in a region or on a platform for which it was not intended;
• Purchasing the wrong product, variant, region, or edition — it is your responsibility to select the correct variant (e.g., subscription duration, game edition) before completing a purchase;
• A key that functions correctly but does not meet your personal preferences or expectations beyond what was described in the product listing;
• Delays caused by cryptocurrency network congestion, exchange hold times, or other blockchain-related factors outside our control;
• Purchases that have already been subject to a payment dispute or chargeback — initiating a chargeback forfeits your eligibility for a voluntary refund or replacement.

How to Request a Refund or Replacement

If you believe your issue qualifies under the eligible circumstances above, please contact us using one of the following methods:

• Open a support ticket through your account dashboard on the Site;
• Email us at support@primekeys.store with the subject line "Refund Request".

Please include the following information in your request:

• Your order ID;
• The name of the product you purchased;
• A clear description of the problem, including any error messages received;
• Screenshots or other proof demonstrating that the key is non-functional.

Our support team will review your request and respond within 3–5 business days. If a replacement is available, it will be delivered to your email and account dashboard.

Cryptocurrency refunds: Because all payments on PrimeKeys are made in cryptocurrency, refunds are issued in cryptocurrency (or a stablecoin equivalent at our discretion). If your case qualifies for a refund and no replacement is available, you will be asked to provide a cryptocurrency wallet address to receive the refund. The refund amount will reflect the USD value paid at the time of the original transaction, converted at the prevailing rate at the time of refund processing. PrimeKeys is not responsible for any exchange rate fluctuations between the time of purchase and the time of refund. Refunds are typically processed within 3–5 business days after your request is approved; blockchain confirmation times may vary.

Chargebacks and Payment Disputes

Filing a chargeback or payment dispute with your bank or payment provider without first contacting PrimeKeys and allowing us a reasonable opportunity to resolve the issue is considered a breach of our Terms of Service. We reserve the right to dispute all chargebacks and to provide evidence of delivery, functionality, and these terms to the relevant payment provider. Accounts found to have initiated fraudulent chargebacks will be permanently suspended and may be referred to relevant authorities. Please contact us before initiating any dispute — we are genuinely committed to resolving legitimate issues fairly and promptly.

Contact

For any refund-related inquiries, please contact us at support@primekeys.store or through the support ticket system in your account dashboard. We are here to help and will do our best to resolve all genuine issues quickly and fairly.